To ensure your registration is not delayed, fill out all forms completely and correctly including your signature and payment method. If the program of your choice is full, you will be placed on a waiting list and contacted about the status of your registration.
Online Registration begins first and is processed immediately on a first come first-serve basis. Walk-In Registration is available only at Norris Recreation Center and is randomly processed in a timely manner, which could take up to three working days to complete.
A resident (RES) is defined as anyone living within the geographical boundaries of the St. Charles Community Unit School District 303. A non-resident (NR) is someone who lives outside the geographical boundaries. A member (M) belongs to the Norris Recreation Center to receive additional benefits, services and discounts. Norris Recreation Center reserves the right to request proof of residency. Final determination of residency will be made when processed by the Park District, not at the time of purchase.
How will you know if you’re registered?
A registration confirmation will be emailed to the main contact of the household account once the registration is processed.
Guest Services will contact you via email or by phone* regarding your registration in the following cases:
- The program you have requested has reached its registration limit, and you were placed on the waiting list.
- Your second choice was processed.
- Your registration form is incomplete.
- Your program is being cancelled due to insufficient registration.
*For this reason, it is imperative that you provide both your email and phone number on your registration form.
What happens when you’re on the wait list?
You will remain on the waiting list until the program begins. Guest Services will make every effort to create additional program offerings. You will be contacted if accommodations are successful.
In order to provide the best possible recreational and/or learning experience, all programs are planned according to the ages listed. Instructors are sensitive to the needs of the individual age levels. Participants must be the listed age for each program by the date the program begins unless otherwise specified.
The District welcomes participation in all activities by individuals with disabilities and special needs by working cooperatively with the Fox Valley Special Recreation Association. The District is committed to inclusion by providing public recreation services in the most integrated setting, providing to the maximum extent feasible for interaction between people with and without disabilities. If you or a household member has a special need or request for reasonable accommodation in accordance with the Americans With Disabilities Act, please notify the Assistant Superintendent of Recreation at 630-677-0303 at least two weeks in advance of an activity start date. Please understand that failure to provide timely and appropriate notice of a special need and/or request for reasonable accommodation may result in a delay in registration. For more details, call 630-513-6200 or click here
If a program registration does not meet the minimum established requirement, it will be cancelled one week prior to the start of the activity. Staff will make every effort to contact you. The District reserves the right to alter or change the activity offered to serve all participant needs in the best manner possible. The District reserves the right to cancel programs due to insufficient registration or causes beyond its control.
Refunds & Transfers
For all refunds & transfers (other than satisfaction guarantee refunds), a $5 processing fee will apply.
- After a program/event has started, a refund must be authorized by the appropriate Superintendent or designee.
- Full refunds will be granted if a valid physician’s written notice or proof of relocation out of the area is submitted.
- Refunds may be pro-rated based upon the remaining number of classes in a session.
- If the Park District cancels a program or activity, a full refund will be issued without a processing fee.
- Refunds must be claimed within 30 days of the first absence of the activity. A cancelled check or proof of identification may be required. Refunds will be processed in the following manner:
- If you paid by cash or check, you will receive a refund check within 15 business days after receipt of refund request.
- If you paid by credit card, the refund will be credited to your card.
- Refunds for Norris Recreation Center Tennis Drop-In Drills must be requested 24 hours in advance.
- The Park District reserves the right to review and make the final decision on all refunds.
What is a “Satisfaction Guarantee”?
The District is constantly striving to provide the very best recreation services for everyone and will do everything possible to make sure you are satisfied!
After a participant has attended at least one session and s/he is not pleased with the activity, for just cause, s/he may receive either a full credit that can be applied to any other program or a full refund.
Financial Aid Program
To provide recreation opportunities for the St. Charles community, this program was established by the Park Board to assist economically challenged youth and families residing within the St. Charles Park District’s boundaries. It is supported by funding partnerships with the St. Charles Park Foundation. Those who qualify may apply for up to $750 per household per year to offset the cost of registering for recreation programs or memberships. For more information: click here
There is a difference in how the minimum and maximum age required for an activity registration is noted in the Activity Guide as compared to Online Registration. Activity Guide standard minimum and maximum age reads, for example, “Ages 3-5” indicating the minimum age required first, followed by the maximum age. Online Registration standard minimum and maximum age reads, for example, “At least 3 but less than 6” indicating the minimum age required first, followed by ‘but less than’ the maximum age. In this example, a child five years and up to 364 days old may register for the class while a child six years old may not register, unless approved by a Recreation Supervisor.
Create A Class
Do you have an idea for a class or program you would like to see offered? Better yet, do you have a special interest or talent you would like to share with others? Norris Recreation Center is always looking for new program ideas and instructors with creative ideas or “hidden” talents to teach or lead various recreation classes. If you have a particular interest/talent and are willing to lead activities, or if you have a suggestion for a new program, call 630-377-1405.